Shipping policy

1. The Made-to-Order Protocol (Processing)

PUR127 does not participate in global overproduction. To eliminate structural and textile waste, we operate strictly on a sustainable Made-to-Order framework. No garments are stored in warehouses; every architectural unit is engineered, crafted, and finalized exclusively for you upon order confirmation.

Manufacturing & Quality Assessment Window: Please allow 3 to 10 business days for material engineering, quality control, and secure packaging before your unit is dispatched from our fulfillment network.

2. Estimated Transit Windows

Once a piece passes quality assessment and is handed over to our premium international logistics network, estimated transit windows are structured as follows:

United States, Canada & Europe: 5 to 23 business days.
Brazil & Latin America: 10 to 35 business days (subject to local customs clearance protocols).
Rest of the World: 10 to 35 business days.

Operational Note: These timelines are carrier estimates. External variances such as regional holidays, customs processing delays, or adverse weather conditions may alter these windows.

3. Real-Time Tracking

The moment your package enters the transit phase, an automated shipping confirmation will be deployed to your coordinates. This transmission contains a direct, live tracking link to monitor your garment’s journey in real-time.

4. Import Duties & Customs Liabilities

International shipments crossing borders may be subject to regional import duties, customs fees, and localized taxes upon arrival at the destination country.

PUR127 operates under a Delivery Duties Unpaid protocol for international orders unless stated otherwise at checkout. We are not liable for customs-induced delays or additional fees applied by local authorities. These structural charges remain the sole responsibility of the recipient.

5. Address Integrity & Failed Deliveries

Due to our automated integration with our crafting centers, shipping coordinates cannot be modified once an order is registered into the system. You must double-check your address profile at checkout.

If a unit is returned to our fulfillment facility due to incorrect address data, incomplete coordinates, or failure to claim the package from the regional carrier, the customer will bear the logistical costs of rerouting and resending the items.